❓ Frequently Asked Questions (FAQ)
Welcome to the Mini Alpha Creation FAQ page! Here, you’ll find answers to some of the most common questions our customers ask. If you still need help, feel free to reach out through our Contact Us page — we’re always happy to help!
🛍️ General Questions
Q: What is Mini Alpha Creation?
A: Mini Alpha Creation is your go-to online store for unique, fun, and innovative gadgets and accessories. We’re committed to bringing you quality products at great prices with reliable customer service.
Q: How can I contact customer service?
A: you can reach our customer service via mini.alpha.creation24@gmail.com or by using the contact form on our website.
We are happy to help!
🚚 Shipping & Delivery
Q: How long does shipping take?
A:
Ø USA: Estimated delivery is 7–14 business days.
Ø International: Estimated delivery is 14–31 business days, depending on your location.
Q: Do you ship worldwide?
A: Yes! We proudly ship to most countries around the world.
Q: How can I track my order?
A: Once your order has been processed and shipped, tracking information will be uploaded and available on our Track Your Order page. Please allow some time for the tracking link to update.
Q: When will I receive my tracking number?
A: Your tracking number will be provided as soon as your order is fulfilled and shipped. You’ll receive it via email.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. The item must be unused, in its original condition, and in the original packaging.
Q: How do I return an item?
A: Please contact our support team with your order number and reason for return. We'll provide return instructions tailored to your situation.
Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or damaged item).
Q: When will I receive my refund?
A: Once your return is received and inspected, we’ll process your refund within 5–10 business days to your original payment method.
📦 Orders
Q: Can I cancel or change my order after placing it?
A: We process orders quickly, so changes or cancellations must be requested within 6 hours of placing your order. After that, we can’t guarantee modifications.
Q: I ordered multiple items. Why did I receive only part of my order?
A: To get your items to you faster, we sometimes ship items separately depending on availability and warehouse location.
🛠️ Product Questions
Q: What if I receive a damaged or defective item?
A: We’re so sorry! Please contact us with a photo of the item and your order number — we’ll make it right by sending a replacement or refunding you.
Q: Do you offer warranties?
A: Some of our products may come with manufacturer warranties. For more information, check the product description or contact us directly.
💬 Still have questions?
Reach out anytime via our Contact Us page or email us directly at mini.alpha.creation24@gmail.com. We’ll get back to you as soon as possible.